Thursday, November 29, 2007

Ineffective Management - Not overcoming intolerant behavior

This is what I wanted to post on the forum of a very popular family history site. It was in response to a poster who wrote a letter to the CEO of this company and had gone unanswered for more than a month. However, the only thing I was able to post was the last line. Gosh, I wonder what I said.........

For those offended easily: this is not a religion bash, so don't read it that way. It is simply a reminder of mindset and psychological action/inaction.

In the letter did you mention that you were or were not a [church deleted] member? I'm thinking the actual owners [corporate identity of church deleted] of these sites don't really care much about their customers because most are not members. It's the same kind of head-patting "toleration" that was practiced by slave owners and is now getting the Muslim world in trouble.

When a person sets out believing that their religion is the only right and true religion, and that all Others that do not believe as they do are inferior, that person begins treating Others as such.

It can't be helped. It is in the biology of humans to act for the good of the social group to which they belong. Even if there is cooperation among differing social groups, humans easily ignore most complaints made by Others because of their obviously (because they are not of that social group) inferior moral, social, and mental status. Everything that you do for those Others, by ignoring or acting on a complaint or request, is for their benefit. Any complaints about not being heard or understood is therefore due to that Others' inferiority.

The striving of the world for toleration is in direct violation of biology. We are an inherently intolerant species, and we can only overcome that biology by a conscious act of will and only in individual situations. Everyone is guilty of intolerant behavior. I am guilty of it. Everyone I have ever personally known is guilty of it. Anyone who denies ever having done it is also guilty of lying.

The fact that this CEO is refusing to react, in any meaningful way, to people who have, until now, supported him and his company's products through 16 iterations, just highlights the fact that he is doing it.

It's time for the executives and directors of this corporation to overcome biology and answer this man's questions.